Terms and Conditions for Gardeners East Ham
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners East Ham. By making a booking, the customer agrees to these terms, which are designed to create a clear and fair arrangement for both parties. They apply to domestic and commercial gardening work, unless a separate written agreement states otherwise. For the avoidance of doubt, these terms govern service delivery, pricing, access, cancellations, liability, waste handling and the general conduct of the service.
In these terms, references to we, us and our refer to the gardening service provider, and references to you or the customer refer to the person, business or organisation purchasing the service. A booking confirms that you are authorised to arrange the work at the property concerned. If you are booking on behalf of a landlord, tenant, managing agent or other third party, you confirm that you have the necessary permission to do so.
The service may include regular garden maintenance, hedge cutting, lawn care, pruning, planting, clearance and related outdoor tasks. The exact scope of work will be based on the information provided at the time of booking and may be adjusted if the site conditions differ from what was described. Any changes to the requested work may affect timing, price or staffing requirements. Where a service is quoted as a one-off visit, it is not automatically a contract for ongoing maintenance.
Bookings are accepted subject to availability and confirmation. A booking request does not become binding until it has been confirmed by us, either verbally, in writing, or by electronic message. We may ask for additional details before confirming, including access arrangements, parking, property size, photos or an explanation of the work required. If we are unable to safely or reasonably carry out the work as described, we may decline the booking or propose an alternative arrangement.
Customers must ensure that all key information supplied during the booking process is accurate and complete. This includes, where relevant, the garden size, the presence of protected plants, hidden hazards, restricted access, pets, water supply and any previous work already carried out. If incorrect or incomplete information leads to extra labour, additional materials, delays or the need for a return visit, we reserve the right to revise the price accordingly. Gardeners East Ham will not be responsible for inconvenience caused by inaccurate booking information supplied by the customer.
Where a date or time is agreed, we will aim to attend within the booked slot or within a reasonable period of that slot if traffic, weather, earlier work overruns or access issues occur. Appointment times are estimates unless expressly stated otherwise. If a customer requires the service to be performed at a precise time, this must be agreed in advance and may be subject to an additional charge.
Prices may be provided as an estimate or as a fixed quotation. An estimate is based on the information available at the time and may change if the actual work differs from what was described. A quotation remains valid only for the period stated, or if no period is stated, for a reasonable time. We may withdraw or amend a quotation if the scope changes, materials increase in cost, or the site presents unforeseen difficulties.
Payment terms will be confirmed at the point of booking or on the invoice. Unless agreed otherwise, payment is due on completion of the work or within the time stated on the invoice. We may require part payment, a deposit or payment in advance for larger jobs, recurring services or work that involves specialist materials. Acceptable payment methods may include bank transfer, card payment or other methods that we choose to offer from time to time.
Late payment may result in reminders, suspension of future bookings or recovery action where appropriate. If a payment remains outstanding, we may charge reasonable administrative costs and any interest permitted by law. The customer is responsible for ensuring funds are available and that payment is made in full without deduction, unless a deduction is required by law. Any disputed amount should be raised promptly and the undisputed balance should still be paid on time.
Cancellations and rearrangements should be made as early as possible. If you need to cancel or postpone a visit, you must give reasonable notice. The amount of notice required may vary depending on the size of the job, the resources reserved, and whether materials or machinery have already been allocated. For smaller visits, less notice may be acceptable, but for larger or scheduled works we may require longer notice.
If a booking is cancelled at short notice, or if we are unable to access the property when we arrive, we may charge a cancellation fee or a wasted visit fee to reflect time, travel and reserved labour. The fee will be reasonable and proportionate to the loss incurred. If weather conditions make it unsafe or impractical to proceed, we may reschedule the work without penalty to either party, or agree an alternative date where possible.
We also reserve the right to cancel or suspend work if conditions on site are unsafe, if equipment cannot be used properly, if there is a serious risk to staff, or if the customer behaves abusively or unlawfully. In such circumstances, any payment already made may be retained to cover work completed, wasted travel or materials purchased specifically for the job, subject always to your statutory rights.
All services are provided with reasonable care and skill, in accordance with the standards expected of a professional gardening service. However, gardening work naturally involves living plants, variable weather, changing soil conditions and pre-existing site issues. As a result, we do not guarantee specific growth outcomes, flowering results, pest eradication or recovery of plants that are already unhealthy, diseased or poorly rooted before the work begins.
Our liability for loss or damage is limited to the extent permitted by law. We will not be liable for indirect or consequential losses, loss of profit, loss of enjoyment, or loss arising from information that was incomplete, misleading or withheld. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. This is an important part of the service terms for Gardening East Ham customers and similar service users.
If any item of the customer’s property is fragile, valuable or easily damaged, it should be removed from the work area before the appointment starts. We will take reasonable care when carrying out the work, but the customer remains responsible for informing us of hidden risks such as buried cables, irrigation systems, underground structures or vulnerable fixtures. Where the customer requests work near such features, they accept that some risk may remain despite reasonable care.
Waste arising from gardening work is handled in accordance with applicable UK waste regulations. Organic waste such as grass cuttings, branches, hedge trimmings and soil may be removed, reused, composted or disposed of responsibly depending on the service agreed. Where waste removal is included, it applies only to the quantities and materials described in the booking or quotation. Additional waste, contaminated materials or unusual items may incur further charges.
The customer must not ask us to remove prohibited, hazardous or regulated waste unless this has been expressly agreed in advance and can lawfully be collected. Examples include asbestos, chemicals, oils, asbestos-contaminated soil, construction waste, electrical items and materials requiring specialist handling. If such items are discovered during a job, we may stop work, isolate the area if safe to do so, and request instructions from the customer. Any extra disposal cost, licence requirement or specialist collection fee will be charged to the customer where lawful.
Where waste is taken away from the property, we may use licensed waste carriers, approved facilities or other lawful disposal routes. The customer agrees that waste may be separated, loaded and transported in a manner we consider appropriate for compliance and efficiency. Title to removed waste passes to us only for the purpose of lawful handling and disposal, and any recyclable or compostable material may be processed at our discretion, provided this complies with law.
Customers must provide safe and reasonable access to the property, including entry to the garden, permission to use water or electricity where needed, and any instructions needed for gates, alarms or shared spaces. If access is delayed or restricted, the work may be shortened, rescheduled or subject to an additional charge. The customer is responsible for securing pets, keeping children away from the work area and removing obstacles that are not part of the agreed service.
Any tools, machinery or materials we bring to site remain our property unless otherwise agreed. The customer must not tamper with or use our equipment without permission. If the customer supplies materials for the job, they remain responsible for their suitability, quality and quantity unless we have expressly agreed to source them on the customer’s behalf. Where we choose equivalent materials due to availability, we will do so with reasonable care and judgment.
We may take photographs before, during or after the work for operational, record-keeping or quality assurance purposes, provided this is done lawfully and with appropriate regard to privacy. Such images may be used to document the condition of the site, the progress of work or the completion of a booking. They will not be used in a way that identifies the customer publicly unless permission is obtained or it is otherwise lawful to do so.
Neither party shall be treated as having waived any right or remedy by failing to enforce it immediately. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. The fact that a term is not enforced on one occasion does not prevent it from being enforced later. Any headings used in this document are for convenience only and do not affect interpretation.
These terms may be updated from time to time to reflect changes in business practice, law or service structure. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. Where a recurring service is in place, updated terms may apply to future visits after reasonable notice has been given. Customers are encouraged to review the terms periodically, especially if the service pattern changes.
These terms and any dispute or claim arising from them, or from any gardening service supplied under them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer protection rules provide otherwise. Nothing in these terms affects your statutory rights as a consumer, and any ambiguity will be interpreted consistently with applicable UK law. This document is intended to provide a clear contractual framework for Gardeners East Ham services and to support fair, lawful and professional delivery of garden work.